Please remember you have purchased a very affordable template and you have not paid for a full-time web design agency.
Support for my items includes:
* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions
Item support does not include:
* Customization and installation services
* Support for third party software and plug-ins
Before seeking support, please...
* Make sure your question is a valid Theme Issue and not a customization request.
* Make sure you have read through the documentation before asking support on how to accomplish a task.
* Try disabling any active plugins to make sure there isn't a conflict with a plugin. And if there is this way you can let us know.
* If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
* Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.